ent® Chartered Professional Accountants has a responsibility to protect personal information regarding its clients and employees. We believe that protecting your privacy is important and have developed a privacy policy designed to meet the needs of my clients and conform to the Personal Information Protection and Electronic Documents Act (“PIPEDA”). This policy covers the collection, use and disclosure of personal information by ent® Chartered Professional Accountants.
Personal Information
Personal information includes any factual or subjective information, recorded or not, about an identifiable individual.
This includes information in any form, such as:
• Age, name, ID numbers, income, or ethnic origin;
• Opinions, evaluations, comments, social status, or disciplinary actions; and
• Employee files, credit records, loan records, medical records, the existence of a dispute with a client, intentions (for example, to acquire goods or Services or change jobs).
Personal information does not include the name, title, business address or telephone number of an employee of an organization.
ent® Chartered Professional Accountants collects personal information only for the following reasons:
• To provide the products or services that you have requested and maintain commercial relations with you;
• To understand your needs and recommend products and services accordingly;
• To manage our business which includes partnership and employment matters; and
• To meet legal and regulatory requirements.
We will not use your personal information for any other reason without your consent and will only share your information with third parties to assist in completing the above uses. Any third party’s use must adhere to my privacy policies or be allowed by the legislation. Examples would be an outside payroll service, an agent hired to perform a service for you, a collection agency, a law enforcement agency or emergency services.
Accountability
ent® Chartered Professional Accountants is accountable for all personal information in its possession, including any personal information disclosed to third parties for processing or other administrative functions.
ent® Chartered Professional Accountants is accountable for the firm’s privacy policies and enforcement.
Identifying Purposes
ent® Chartered Professional Accountants shall identify the purpose for which personal information is collected before collecting it.
Consent
ent® Chartered Professional Accountants shall obtain consent (from clients by means of the engagement letter and from staff) for all personal information collected, used or disclosed by ent® Chartered Professional Accountants, unless such collection or use is inappropriate, or permitted by law.
Limiting Collection
Personal information collected shall be limited to information that is necessary for the purposes identified by ent® Chartered Professional Accountants and be collected by fair and lawful means.
Limiting Use, Disclosure, and Retention
Personal information collected by ent® Chartered Professional Accountants shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required or permitted by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.
Consent for SMS Communications
Upon granting consent to receive SMS communications from our company, please be assured that your phone number and SMS consent will remain confidential. We will not sell or share your information with third parties or affiliates. Your phone number and consent will solely be used to facilitate communication with you and will not be disseminated for marketing purposes.
Types of SMS Communications
After obtaining consent, the following types of messages may be sent to you, depending on your interactions with our services:
- Customers and Guests: Updates related to orders, deliveries, or other relevant information.
- Job Applicants: Notifications regarding the status of your application.
- Appointment Reminders: Reminders about scheduled appointments or events.
- Example Message:
"Hi [Customer Name], this is a reminder about your upcoming appointment with [Business Name] on [Date] at [Time]. We look forward to seeing you!"
To opt out, reply "STOP" to unsubscribe. Message data rates may apply. Messaging frequency may vary. For assistance, reply "HELP."
Standard Messaging Disclosures
- To opt out of SMS communications, simply reply with "STOP."
- For assistance or inquiries, reply with "HELP."
- Message and data rates may apply
Sample response for "HELP" reply:
"For further assistance, please visit our website or contact us at 905-265-8400."
Message Frequency
You may receive approximately 5-10 messages per day related to your requests. However, the frequency may vary depending on the nature of the communication.
Accuracy
Personal information shall be as accurate, complete, and up-to-date as is necessary to fulfill the purposes for which it is to be used. We will use my best efforts to keep your information up-to-date.
Safeguards
ent® Chartered Professional Accountants shall safeguard your information against unauthorized access, disclosure, copying, use or modification.
Openness
ent® Chartered Professional Accountants shall make information available, to its clients and employees, about the policies and practices that apply to the management of their information.
Individual Access
Upon request, an individual shall be informed of the existence, use and disclosure of their information, and shall be given access to it. An individual will be given reasonable access to their information and may correct any personal information if its accuracy and completeness is challenged and found to be deficient.
Challenging Compliance
An individual shall be able to challenge compliance with the above privacy principles. ent® Chartered Professional Accountants shall investigate all complaints in a timely manner.
Redistribution Prohibited
Redistribution by way of email forwarding, reprinting or any other form of distribution of our newsletter is strictly prohibited